10 Minutes Kitchen Solution
Fresh-Cut Vegetables & Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essentials

1. About HAR ROOZ

HAR ROOZ provides fresh vegetables, fresh fruits, fresh-cut vegetables & Fresh Fruits, ready-to-cook products, flowers and pooja essentials.

By accessing this website, placing an order, or purchasing products from HAR ROOZ, you agree to these Terms & Conditions and the applicable policies published on this website.

2. Products and Product Information

We make reasonable efforts to provide accurate product names, descriptions, prices, images and availability information.

Fresh produce is a natural product and may naturally vary in size, colour, shape, texture and appearance.

Product images are for representation purposes and the actual product may have minor natural variations.

HAR ROOZ may update product information, prices, packaging, availability and delivery areas from time to time.

3. Pre-Order Policy

Fresh-Cut Vegetables & Fresh Fruits and other specially prepared products may be prepared specifically against customer orders.

Customers may be required to place fresh-cut orders at least one day before the requested delivery date.

HAR ROOZ may specify a daily order cut-off time depending on preparation and delivery capacity.

Orders received after the applicable cut-off time may be scheduled for a later delivery date.

Some products may have limited daily availability.

4. Order Confirmation

Placing an order through the website, WhatsApp, phone or any other available ordering method does not automatically guarantee acceptance.

HAR ROOZ may contact the customer to confirm the order, product availability, quantity, delivery address, delivery slot or payment details.

If a product becomes unavailable, HAR ROOZ may offer a suitable alternative, remove the unavailable item, or provide an applicable adjustment or refund.

An order will be considered confirmed only after HAR ROOZ confirms the order and, where applicable, the required payment has been received.

5. Order Cancellation or Modification

Customers may request cancellation or modification before the applicable daily cut-off time.

Once preparation, cutting, packing or processing has started, cancellation or modification may not be possible because the product may have been prepared specifically for the customer.

For prepaid orders, any eligible refund will be handled according to the applicable Refund & Returns Policy and payment method.

6. Fresh-Cut Product Policy

Fresh-cut vegetables and fruits are perishable food products prepared for freshness and convenience.

Customers should:

* Refrigerate fresh-cut products promptly after receiving them.
* Follow the storage instructions provided on the product label.
* Follow the applicable use-by information.
* Avoid leaving fresh-cut products at room temperature for extended periods.
* Not consume a product that shows obvious signs of spoilage, such as unusual smell, slime, visible mould or abnormal appearance.

HAR ROOZ cannot guarantee the quality or shelf life of a product beyond the applicable storage instructions and use-by information provided with that product.

7. Packaging

Products will be packed using packaging appropriate to the product.

Packaging may vary depending on the product type, quantity, weight, availability and operational requirements.

Where vacuum or other specialised packaging is used, it is only a packaging method and does not replace the need for appropriate refrigeration and storage.

Customers should contact HAR ROOZ promptly if a package appears seriously damaged, leaking, swollen, tampered with or otherwise unsuitable.

8. Delivery

HAR ROOZ provides delivery according to the delivery areas and time slots available at the time of ordering.

Delivery times may vary because of traffic, weather, order volume, product preparation time, operational conditions, customer availability or other circumstances beyond reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable phone or WhatsApp number.

If the customer is unavailable, HAR ROOZ may attempt to contact the customer and may reschedule delivery subject to availability.

For fresh and perishable products, repeated failed delivery attempts may affect product quality.

9. Delivery Charges

HAR ROOZ may provide free delivery above a specified minimum order value.

For orders below the applicable minimum order value, or for certain locations, a delivery charge may apply.

Any applicable delivery charge will be displayed or communicated before order confirmation wherever reasonably possible.

10. Payment Policy

The payment methods accepted by HAR ROOZ will be displayed on the website or communicated during the ordering process.

HAR ROOZ may require full or partial advance payment for certain orders, pre-orders or specially prepared products.

An order may not be considered confirmed until the required payment or confirmation condition has been completed.

Customers should retain their payment and order confirmation details until the order has been completed.

11. Product Availability and Substitution

Fresh produce availability may change daily because of season, weather, market supply and other factors.

If an ordered product becomes unavailable, HAR ROOZ may contact the customer regarding:

* A suitable substitute.
* Removal of the unavailable product.
* Partial fulfilment.
* Applicable price adjustment or refund.

Where a customer has specifically requested no substitution, HAR ROOZ will not substitute the product without the customer’s approval, wherever reasonably possible.

12. Weight and Quantity

Products sold by weight will be packed according to the applicable net weight stated on the product label or order.

Fresh produce may naturally experience minor variation because of trimming, moisture loss and handling.

The declared net quantity will be the applicable reference for products sold by weight.

Products sold by piece, bunch or pack will be described accordingly.

13. Flowers and Pooja Essentials

Flowers, leaves and other natural pooja products may naturally vary in colour, size, shape, freshness and appearance.

Availability may vary depending on season, weather and market supply.

Customers should use and store flowers and pooja products appropriately after delivery.

14. Customer Responsibilities

Customers are responsible for:

* Providing accurate customer and delivery information.
* Being available during the selected delivery slot.
* Checking the order at delivery wherever reasonably possible.
* Refrigerating perishable products promptly.
* Following product storage and use-by instructions.
* Not consuming visibly spoiled or damaged food.
* Providing correct information required to process and deliver the order.

15. Quality, Wrong Item or Damaged Product

Customers should contact HAR ROOZ as soon as reasonably possible after delivery if they receive:

* A wrong product.
* A materially damaged package.
* A product that appears spoiled or unsafe on receipt.
* A significant quantity or order-related issue.

HAR ROOZ may request the order number, product details and clear photographs or videos of the product, label and packaging to investigate the issue.

Complaints will be reviewed based on the circumstances and handled according to the applicable Refund & Returns Policy.

16. Website and Pricing Information

HAR ROOZ makes reasonable efforts to maintain accurate product and pricing information on the website.

However, errors in product descriptions, prices, availability or other information may occasionally occur.

HAR ROOZ reserves the right to correct obvious errors before confirming an order.

Prices, products, packaging, availability and delivery areas may be changed from time to time, subject to applicable law.

17. Website Use

Customers agree to use the HAR ROOZ website only for lawful purposes.

Customers must not:

* Misuse the website or its services.
* Attempt to interfere with the website’s operation or security.
* Provide false or misleading information while placing an order.
* Use the website for fraudulent or unlawful activities.

HAR ROOZ reserves the right to refuse or cancel orders where there is a reasonable concern regarding fraud, misuse or unlawful activity, subject to applicable law.

18. Intellectual Property

The HAR ROOZ name, logo, branding, website content, product descriptions, graphics, photographs and other original materials are intended for use by HAR ROOZ and may not be copied, reproduced, modified or commercially used without appropriate permission, except where permitted by applicable law.

19. Privacy

Customer information such as name, phone number, WhatsApp number, delivery address and order details may be collected and used for legitimate business purposes such as order processing, delivery, customer support and applicable communications.

Please refer to the separate Privacy Policy available on this website for information about how customer information is handled.

20. Refunds and Returns

Refunds, replacements and returns, where applicable, will be handled according to the separate Refund & Returns Policy published on the HAR ROOZ website.

Customers should refer to that policy for detailed information regarding eligible and non-eligible refund or replacement situations.

21. Changes to These Terms

HAR ROOZ may update these Terms & Conditions from time to time to reflect changes in products, services, delivery operations, business processes or applicable legal requirements.

The updated version will be published on this website.

Customers are encouraged to review this page periodically for any changes.

22. Contact HAR ROOZ

For questions regarding these Terms & Conditions, orders or customer support, please contact HAR ROOZ through the contact details provided on the website.

Phone: +91 9028047567

WhatsApp: +91 9028047567
Email: support@harrooz.in
Website: www.harrooz.in
Business Address: Nashik, Maharashtra
Customer Support Timings: 11:00am -5:00pm(IST)

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HAR ROOZ

10 Minutes Kitchen Solution

Fresh-Cut Vegetables & Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essential