Privacy Policy

10 Minutes Kitchen Solution
Fresh-Cut Vegetables & Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essentials

1. Introduction

HAR ROOZ respects the privacy of its customers and visitors.

This Privacy Policy explains how HAR ROOZ may collect, use, store and protect information provided by customers while using the HAR ROOZ website, placing orders, contacting customer support or using our services.

By using our website or placing an order, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Information We May Collect

Depending on how you use our website and services, HAR ROOZ may collect information such as:

* Customer name.
* Mobile phone number.
* WhatsApp number, where provided.
* Email address.
* Delivery address.
* Billing information.
* Order details.
* Payment status and transaction-related information.
* Product preferences and order history.
* Customer support communications.
* Information voluntarily provided through forms, WhatsApp, phone or email.

We collect only information reasonably required for legitimate business purposes.

3. How We Use Customer Information

HAR ROOZ may use customer information to:

* Process and confirm orders.
* Prepare and deliver products.
* Contact customers regarding orders.
* Confirm delivery details.
* Respond to customer enquiries.
* Handle complaints, refunds and replacements.
* Provide customer support.
* Send order-related notifications.
* Maintain business and transaction records.
* Improve our products and services.
* Prevent fraud, misuse or unauthorised activity.
* Comply with applicable legal and regulatory requirements.

4. WhatsApp and Phone Communication

If a customer provides a phone number or WhatsApp number, HAR ROOZ may use it for legitimate order-related communication, delivery coordination, customer support and other communications permitted by applicable law.

Customers should ensure that the contact information provided to HAR ROOZ is accurate and belongs to them or is authorised for use.

5. Payment Information

Payments may be processed through third-party payment providers or payment platforms.

HAR ROOZ may receive payment-related information such as payment status, transaction reference or confirmation.

HAR ROOZ does not intend to store complete card, banking or other sensitive payment credentials unless specifically required and lawfully permitted for the applicable payment process.

Customers should review the privacy practices of the relevant payment provider where applicable.(As per applicable RBI guidelines )

6. Cookies and Website Technologies

The HAR ROOZ website may use cookies or similar technologies to support website functionality, improve user experience, maintain sessions, analyse website usage and support relevant website features.

Customers may be able to manage certain cookie preferences through their browser or available website settings.

Disabling certain cookies may affect some website functionality.

7. Information Sharing

HAR ROOZ may share necessary customer information with trusted service providers or partners where reasonably required to operate the business, such as:

* Delivery and logistics partners.
* Payment service providers.
* Website and hosting service providers.
* Technology and customer-support service providers.
* Professional advisers where required.
* Government authorities or other parties where required by applicable law.

HAR ROOZ does not intend to sell customer personal information as a business commodity.

8. Data Security

HAR ROOZ takes reasonable measures to protect customer information from unauthorised access, misuse, alteration or disclosure.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

Customers should avoid sharing passwords, OTPs, payment credentials or other confidential information with anyone claiming to represent HAR ROOZ unless through an appropriate and verified process.

9. Data Retention

HAR ROOZ may retain customer information for as long as reasonably necessary for purposes such as order processing, customer support, accounting, business records, dispute resolution, fraud prevention and compliance with applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of where appropriate.

10. Children’s Privacy

The HAR ROOZ website and services are intended for customers who can lawfully place orders and enter into applicable transactions.

HAR ROOZ does not knowingly seek to collect personal information from children for independent purchases.

11. Third-Party Websites and Services

The HAR ROOZ website may contain links or integrations to third-party websites, payment providers, communication platforms or other services.

HAR ROOZ is not responsible for the privacy practices of third-party websites or services.

Customers should review the applicable privacy policies of those third parties.

12. Customer Rights and Requests

Customers may contact HAR ROOZ regarding their personal information, including questions about information collected, corrections or other requests that may be available under applicable law.

HAR ROOZ may require reasonable verification before processing certain requests.

13. Changes to This Privacy Policy

HAR ROOZ may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this website with an updated effective date where appropriate.

14. Contact Us

For privacy-related questions or requests, please contact:

Phone: +91 9028047567

WhatsApp: +91 9028047567
Email: support@harrooz.in
Website: www.harrooz.in
Business Address: Nashik, Maharashtra
Customer Support Timings: 11:00am -5:00pm(IST)

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HAR ROOZ

10 Minutes Kitchen Solution

Fresh-Cut Vegetables &  Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essentials