Shipping Details
10 Minutes Kitchen Solution
Fresh-Cut Vegetables & Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essentials
1. About Our Delivery Service
HAR ROOZ provides delivery of fresh vegetables, fresh fruits, fresh-cut vegetables, ready-to-cook products, flowers and pooja essentials within the delivery areas served by HAR ROOZ.
Delivery availability depends on the customer’s location, product availability and operational capacity.
2. Delivery Areas
HAR ROOZ currently delivers only to selected serviceable locations.
Delivery availability may vary depending on the customer’s address.
Customers should provide a complete and accurate delivery address and a reachable phone number or WhatsApp number.
HAR ROOZ may add, change or discontinue delivery areas from time to time based on operational requirements.
3. Delivery Slots
Available delivery slots will be displayed or communicated during the ordering process.
Delivery timing may vary because of:
* Traffic and road conditions.
* Weather conditions.
* Order volume.
* Product preparation time.
* Operational circumstances.
* Customer availability.
* Other circumstances beyond reasonable control.
A selected delivery slot is an estimated delivery window and not necessarily a guaranteed exact delivery time.
4. Fresh-Cut and Pre-Order Delivery
Fresh-cut vegetables and other specially prepared products may require advance ordering.
Customers may be requested to place their order at least one day before the requested delivery date.
Orders received before the applicable daily cut-off time will normally be scheduled for preparation and delivery according to the available delivery schedule.
HAR ROOZ may define daily cut-off times depending on operational capacity.
5. Delivery Charges
HAR ROOZ may provide free delivery above a specified minimum order value.
For orders below the applicable minimum order value, or for certain locations, a delivery charge may apply.
The applicable delivery charge will be displayed or communicated before order confirmation wherever reasonably possible.
Promotional delivery offers may be subject to separate terms.
6. Customer Availability
Customers should be available at the provided delivery address during the selected delivery slot.
If the customer is unavailable, HAR ROOZ may attempt to contact the customer using the provided phone number or WhatsApp number.
Where reasonably possible, delivery may be rescheduled subject to availability.
For fresh and perishable products, repeated failed delivery attempts may affect product quality. HAR ROOZ therefore recommends that customers remain available during the selected delivery slot.
7. Incorrect Address or Contact Details
Customers are responsible for providing accurate:
* Name.
* Mobile number.
* WhatsApp number, where applicable.
* Flat/house number.
* Building/society name.
* Street/locality.
* Landmark.
* PIN code.
* Other information required for successful delivery.
HAR ROOZ will not be responsible for delivery delays caused by incorrect or incomplete information supplied by the customer.
8. Product Availability
Fresh produce availability may change daily because of season, weather, market supply and other circumstances.
If a product becomes unavailable after an order has been placed, HAR ROOZ may contact the customer regarding:
* A suitable replacement.
* Removal of the unavailable product.
* Partial fulfilment.
* Applicable price adjustment or refund.
No substitution will be made where the customer has specifically requested no substitution, wherever reasonably possible.
9. Packaging and Delivery Condition
Products will be packed using packaging appropriate to the product.
Fresh-cut products are perishable and should be refrigerated promptly after delivery.
Customers should check the package and products at the time of delivery wherever reasonably possible.
If a package appears seriously damaged, leaking, swollen or tampered with, the customer should contact HAR ROOZ promptly.
10. Delivery Delays
HAR ROOZ will make reasonable efforts to deliver orders within the selected delivery slot.
However, delays may occur due to circumstances such as severe weather, traffic, unexpected operational issues, high order volumes, transportation problems or other circumstances beyond reasonable control.
Where a significant delay occurs, HAR ROOZ may contact the customer and provide an updated delivery estimate.
11. Delivery Confirmation
An order may be considered delivered when it is handed over to the customer or to an authorised person at the delivery address.
Customers should ensure that someone authorised to receive the order is available during the selected delivery slot.
12. Fresh Product Handling After Delivery
Once the order has been delivered, the customer is responsible for appropriate storage and handling.
Fresh-cut vegetables, fruits and other perishable products should be refrigerated promptly.
Customers should follow the storage instructions and use-by information provided on the product label.
HAR ROOZ is not responsible for quality deterioration caused by improper storage or handling after delivery.
13. Contact Us
For delivery-related questions or concerns, please contact HAR ROOZ:
Phone: +91 9028047567
WhatsApp: +91 9028047567
Email: support@harrooz.in
Website: www.harrooz.in
Business Address: Nashik, Maharashtra
Customer Support Timings: 11:00am -5:00pm(IST)
14. Changes to This Shipping Policy
HAR ROOZ may update this Shipping & Delivery Policy from time to time to reflect changes in delivery areas, charges, delivery schedules, business operations or applicable requirements.
The updated policy will be published on this website.
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HAR ROOZ
10 Minutes Kitchen Solution
Fresh-Cut Vegetables & Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essentials