HAR ROOZ — Refund & Returns Policy
10 Minutes Kitchen Solution
Fresh-Cut Vegetables & Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essentials
1. Introduction
HAR ROOZ sells fresh vegetables, fresh fruits, fresh-cut vegetables, ready-to-cook products, flowers and pooja essentials.
Because many of these products are fresh and perishable, returns and refunds are handled differently from ordinary non-perishable products.
This policy explains when a customer may request a refund, replacement or other resolution.
2. Fresh and Perishable Products
Fresh-cut vegetables, fresh fruits, flowers and other perishable products are generally not eligible for return simply because the customer has changed their mind.
Once a fresh-cut product has been prepared, cut, packed or processed specifically for an order, it may not be possible to accept cancellation or return.
Customers should check their order promptly after delivery.
3. Eligible Refund or Replacement Situations
Subject to review, HAR ROOZ may consider a refund, replacement or other appropriate resolution where:
* The wrong product was supplied.
* A product is materially damaged at the time of delivery.
* A product appears spoiled or unsafe when received.
* A significant quantity or order-related issue has occurred.
* A paid product was unavailable and no acceptable replacement was agreed.
* HAR ROOZ otherwise approves a refund or replacement after reviewing the circumstances.
Any resolution will be subject to applicable law and the specific circumstances of the order.
4. Non-Eligible Situations
A refund or return may generally not be available where:
* The customer changes their mind after preparation, cutting or packing has started.
* The customer is unavailable for delivery after reasonable contact attempts.
* The customer provides an incorrect or incomplete delivery address.
* The product is not stored properly after delivery.
* A perishable product is left unrefrigerated for an extended period after delivery.
* The product has deteriorated because the customer did not follow the storage instructions.
* A complaint is made after an unreasonable period, making it difficult to verify the condition of a perishable product.
These conditions are subject to applicable consumer law.
5. Fresh-Cut Product Complaints
If there is a problem with a fresh-cut product, customers should contact HAR ROOZ as soon as reasonably possible after delivery.
Customers may be requested to provide:
* Order number.
* Customer name.
* Product name.
* Description of the issue.
* Photographs of the product.
* Photographs of the packaging and label.
* Video, where useful for understanding the issue.
This information may help HAR ROOZ investigate and resolve the complaint.
6. Wrong or Missing Product
If a customer receives the wrong product or an item is missing from the order, the customer should contact HAR ROOZ promptly.
After verification, HAR ROOZ may provide an appropriate replacement, refund or adjustment depending on the circumstances.
7. Damaged Packaging
If a product arrives with packaging that is materially damaged, leaking, swollen or appears tampered with, the customer should contact HAR ROOZ promptly.
Photographs of the packaging and product may be requested.
HAR ROOZ will review the issue and determine an appropriate resolution.
8. Spoiled or Unsafe Product
Customers should not consume a product that appears spoiled or unsafe.
Signs may include unusual smell, visible mould, excessive slime, abnormal appearance or other obvious signs of deterioration.
Customers should contact HAR ROOZ promptly and provide relevant details and photographs where requested.
9. Refund Processing
If a refund is approved, the refund will normally be processed through the applicable payment or order process.
The time taken for the amount to reflect in the customer’s account may depend on the payment method, bank, payment provider or other financial institution.
HAR ROOZ cannot control processing times imposed by third-party payment providers or banks.
10. Replacement Instead of Refund
Depending on product availability and the nature of the complaint, HAR ROOZ may offer a replacement instead of a refund where appropriate.
Replacement availability will depend on stock, delivery area and operational conditions.
11. Cancellation Before Preparation
Customers may request cancellation or modification before the applicable daily cut-off time.
Once cutting, preparation or packing has started, cancellation may not be possible for specially prepared or perishable products.
For prepaid orders, any eligible refund will be handled according to this policy and the applicable payment process.
12. Flowers and Pooja Essentials
Flowers and natural pooja products may naturally vary in colour, size, shape and freshness.
Such natural variation will not automatically qualify for a refund or replacement.
However, if a product is materially damaged, incorrect or otherwise significantly different from what was ordered, customers may contact HAR ROOZ for review.
13. Refund Request Process
To request a refund, replacement or other resolution, contact HAR ROOZ using the details below.
Please provide:
Order Number:
Customer Name:
Product Name:
Date of Delivery:
Issue:
Photographs/Video, if applicable:
HAR ROOZ may review the order and request additional information before approving a refund or replacement.
14. Customer Responsibility After Delivery
Customers are responsible for storing and handling products appropriately after delivery.
Fresh-cut and other perishable products should be refrigerated promptly and used according to the instructions provided on the product label.
HAR ROOZ is not responsible for deterioration caused by improper storage or handling after delivery.
15. Contact Us
For refund, replacement or return-related questions:
Phone: +91 9028047567
WhatsApp: +91 9028047567
Email: support@harrooz.in
Website: www.harrooz.in
Business Address: Nashik, Maharashtra
Customer Support Timings: 11:00am – 5:00pm(IST)
16. Changes to This Refund & Returns Policy
HAR ROOZ may update this Refund & Returns Policy from time to time to reflect changes in products, operations, payment methods, applicable requirements or business practices.
The updated policy will be published on this website.
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HAR ROOZ
10 Minutes Kitchen Solution
Fresh-Cut Vegetables & Fresh Fruits • Ready-to-Cook Products • Flowers • Pooja Essentials